Help & FAQs

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Refunds are processed within 7 days from when we receive the item(s).

We accept Visa, Mastercard, PayPal, Afterpay, American Express and Discover. You may also use some prepaid gift cards.We would be more than happy to assist you if you are experiencing any payment issues. Please don't hesitate to contact our customer service services@gemyseshop.com for further assistance.*Notice: For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

Yes, you can use the gift card partially. For example, if you have $100 in a gift card and want to purchase for $50, the amount of $50 would be deducted, and you can use the rest $50 next time.

Unfortunately, a gift card can not be exchanged for money.

The GEMYSE gift card includes an individual code that is delivered by email. Please type in the code at checkout to redeem it.Gift cards purchased at vectoroffcial.com are only valid on this site (gemyseshop.com).